Cancellation
Cancellation
Refund schedule, how to cancel, and modification rules.
Cancellation fees by timing
Fees are based on when you cancel relative to your pickup time.
0%
Free
Within 30 minutes of booking, or up to 12 hours before pickup — full refund.
Fee
20%
12h before pickup
From 12 hours before pickup until pickup time — 20% fee.
Fee
30%
After pickup
After the rental starts (including no-shows) — 30% fee, handled by our support team only.
Fee
How to cancel
Three quick steps. Refunds are issued to the original card immediately.
- 01Open My Reservation in the top menu and enter your email + reservation number.
- 02Review the rental on the detail page and confirm the cancellation.
- 03Or email global_cs@socar.kr with your reservation number for assisted cancellation.
Modifications
After booking you can't change the date, car, or pickup location yourself. If you need a change, cancel and rebook, or contact support on WhatsApp/WeChat. Any cancellation fee follows the refund table above.
Refunds appear on international cards within 3-7 business days, depending on the issuing bank.