Terms of Service

Effective Date: February 24, 2025

Article 1 (Purpose)

(1) The purpose of these Terms is to set forth the rights, obligations, responsibilities, and other necessary matters between SOCAR Inc. (hereinafter referred to as "the Company") and the Member in connection with the use of the services provided by the Company.

(2) These Terms apply with priority when the Member uses the SOCAR application. When a rental contract is entered into through another channel such as Naver, these Terms do not apply to those parts that conflict with the policy separately notified by the Company through that channel. In other words, if the Member enters into a rental contract through a channel other than the SOCAR application (such as Naver), and the policy separately notified by the Company through that channel conflicts with these Terms, the policy notified through that channel shall apply with priority.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows.

(1) "Service" means all online and offline services provided by the Company, including the car-sharing service and other affiliated services specified in Article 11 (Service Provision).

(2) "Member" means a customer who has entered into a service contract with the Company in accordance with these Terms and has been granted the right to use the services provided by the Company or its affiliates.

(3) "Platform" means the mobile application and website operated by the Company or its affiliates to provide the Service.

(4) "Accompanying Driver" means a person registered by the contracting party through the Platform prior to using the SOCAR vehicle reservation and rental service provided by the Company, who is qualified to ride and drive the vehicle together with the contracting party.

(5) "Affiliate Member" means a Member who has the qualification to apply for and use services affiliated with the Company through an affiliate.

(6) The meaning of terms used in these Terms that are not defined in this Article shall follow general commercial practice.

Article 3 (Display and Amendment of Terms)

(1) The Company shall post the contents of these Terms on the Platform so that the Member may easily review them.

(2) The Company may amend these Terms when necessary. When the Terms are amended, the Company shall specify the contents and reasons for the amendment and shall give notice at least 7 days prior to the effective date. However, in the case of changes that are unfavorable to the Member or that involve material changes, the Company shall notify the Member from 30 days prior to the effective date through one or more methods, such as email, the Platform, or written notice.

(3) If, when notifying or individually informing the Member of the amended Terms in accordance with Paragraph 2, the Company clearly notifies or individually informs the Member that failure to express an opinion within the applicable period will be deemed as expression of consent, and the Member does not expressly refuse, the Member shall be deemed to have agreed to the amended Terms.

(4) When the Company notifies the Member individually by email, the notice shall be sent to the most recently provided email address among those provided by the Member. The Company shall bear no liability for any damages incurred due to the Member's failure to update such information.

(5) If the Member does not agree to the application of the amended Terms, the Company cannot apply the amended Terms, and in such case the Member may withdraw membership or terminate the service contract. However, if the Member, despite having an objection, does not withdraw membership within the period from the date of notice or individual notification under Paragraph 2 to the effective date, the Member shall be deemed to have agreed to the amended Terms.

(6) The Member shall exercise the duty of care in checking changes to the Terms, and the Company shall not be liable for any damages incurred by the Member due to the Member's lack of knowledge of the changes.

Article 4 (Interpretation of Terms)

(1) The Company may establish separate terms (hereinafter "Individual Terms") and policies (hereinafter "Individual Policies") for individual services. If such contents conflict with these Terms, the Individual Terms and Individual Policies shall apply with priority.

(2) Matters not specified in these Terms shall be governed by relevant laws or commercial practices, including the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Act on Consumer Protection in Electronic Commerce.

Article 5 (Membership Application and Formation of Contract)

(1) The service contract is formed when a person who wishes to become a Member of the Company (hereinafter "Applicant") applies through the membership procedure prescribed by the Company or an equivalent separate procedure prescribed by the Company, agrees to these Terms and the separate Individual Terms, and the Company accepts such application.

(2) The Company shall, in principle, accept the Applicant's application for a service contract. However, the Company may decline to accept, or may subsequently terminate the service contract, in the following cases: 1. Where the Applicant has previously lost membership status under these Terms; provided, however, that this shall not apply where the Company has approved the Applicant's re-registration. 2. Where the Applicant uses a false name or another person's name. 3. Where the Applicant fails to enter the information requested by the Company or enters false information. 4. Where approval is impossible due to reasons attributable to the Applicant, or where the application is made in violation of other prescribed matters. 5. Where the Applicant is not at least 14 years of age. 6. Where the application falls under other relevant laws or guidelines of governmental agencies.

(3) The time of formation of the service contract shall be the time when the Company indicates completion of membership registration or acceptance of the service contract application during the application procedure, or the time of separate notification.

(4) The Company may grant differential service usage to Members according to Individual Policies.

(5) The Company may defer acceptance if there is insufficient capacity in service-related facilities or there are technical or operational issues.

(6) In the application under Paragraph 1, the Company may, with the Applicant's consent, collect, use, or provide to or receive from credit information companies the Applicant's personal information or credit information.

Article 6 (Restrictions on Member's Use of Service)

(1) If the Member violates the obligations under these Terms or Individual Terms, or interferes with the normal operation of the Service, the Company may proceed with re-screening of the Member's qualifications for service use through warnings, temporary suspension, permanent suspension, etc., and may gradually restrict service use.

(2) Within the scope of restrictions under this Article, the conditions and detailed contents of such restrictions shall be governed by this Article and the Individual Terms.

(3) The Member's qualification re-screening shall be conducted based on the relevant Member's service usage behavior and usage history, and depending on the results of the screening, restrictions on service use qualification may be imposed.

(4) The Company shall not be responsible for credits or other benefits that have expired during the period of restriction on the Member's service use.

(5) Where the Company restricts service use or terminates the contract under this Article, notice shall be given in accordance with Article 8 (Notifications to Members) of these Terms.

(6) The Member may file an objection to the measures restricting use under this Article in accordance with the procedure prescribed by the Company. If the Company recognizes the objection as justified, the Company shall immediately resume the Member's use of the Service.

Standards of Measures by Violation

Article 7 (Member Withdrawal and Loss of Membership)

(1) The Member may at any time request membership withdrawal or termination of the service contract through the SOCAR application, and the Company shall process such request within several days in accordance with relevant laws.

(2) Where the membership withdrawal or termination request is processed at the Member's request, all information about the Member held by the Company shall be immediately deleted. However, processing of withdrawal or termination may be refused in any of the following cases: 1. Where there is an outstanding monetary debt of the Member to the Company. 2. Where business processing such as accident handling, based on conduct for which the Member is responsible, has not been completed.

(3) In the event of membership withdrawal or termination of the service contract at the Member's request, re-registration as a Member shall be restricted for 3 months. However, re-registration is possible where the Company and the Member have agreed in advance.

(4) In any of the following cases, the Company may cause the Member to lose membership status: 1. Where the Member enters false information when entering Member information. 2. Where the Member, by abnormal means, interferes with another person's use of the Service, or continuously impedes the normal operation of the Service through false or fraudulent reports. 3. Where the Member illegally acquires or misuses another person's information, thereby threatening the order of electronic transactions. 4. Where the Member commits an act that violates relevant laws or is contrary to public order and morals, or is otherwise deemed inappropriate to maintain Member status.

(5) The Member may file an objection to the loss of membership under Paragraph 4 in accordance with the procedure prescribed by the Company, and if the Company deems the Member's objection justified, the Company shall immediately reinstate the Member's status.

(6) If the Member dies, membership status shall be lost as of the date of death.

Article 8 (Notifications to Members)

(1) When the Company sends a notification to a Member, unless otherwise provided in these Terms, the notification may be made by the mobile phone number, email, letter, or other means registered by the Member.

(2) When the Company sends a notification to an unspecified majority of Members, posting on the SOCAR application for 7 days or more may substitute for the individual notification under Paragraph 1.

Article 9 (Company's Obligations)

(1) The Company shall not engage in any act prohibited by these Terms or relevant laws, or contrary to public order and morals, and shall make its best efforts to provide the Service continuously and stably.

(2) The Company shall maintain a security system to protect personal information (including credit information) so that Members may safely use the Service, and shall publish and comply with the "Privacy Policy."

(3) The Company shall operate online consultation channels and a telephone customer center (hereinafter "SOCAR Customer Center") on a continuous basis to handle inquiries regarding the Member's use of the Service, opinions on service improvement, and other matters.

(4) The Company shall monitor acts that interfere with the stable provision of services, such as the Member's violation of these Terms or abnormal use of the Platform, and may cause loss of membership or restrict service use through the membership re-screening procedure under Article 7 (Member Withdrawal and Loss of Membership) and Article 10 (Member's Obligations and Responsibilities) upon detection of violations. In this process, the Company may request the Member to submit supporting documents for explanation.

(5) If the Company recognizes as justified an opinion or complaint raised by a Member regarding the use of the Service, it shall process such opinion or complaint. The Company shall communicate the processing procedure and results to the Member through bulletin boards, email, or similar means.

Article 10 (Member's Obligations and Responsibilities)

(1) The Member shall not engage in any of the following acts: 1. Entering false information when making various applications and changes related to service use. 2. Stealing the information of oneself or others, or selling or transferring such information for monetary purposes. 3. Unauthorized modification, deletion, or other tampering with various information posted by the Company. 4. Transmitting or posting information other than that permitted by the Company (such as computer programs and advertisements). 5. Infringing the intellectual property rights of the Company or third parties, damaging their reputation, or interfering with their business. 6. Posting obscene/violent voice, messages, videos or other behavior and information contrary to public order and morals on the Platform, or making such statements when using the SOCAR Customer Center. 7. Using a third party's payment method instead of the Member's own payment method when making payment. 8. Any other acts of abnormal use of the Platform provided by the Company.

(2) The Member shall comply with the provisions of these Terms, Individual Terms and Individual Policies, precautions notified by the Company, and relevant laws. Other acts that interfere with the Company's smooth provision of services are prohibited.

(3) The Member shall be liable for compensation for any damages to the Company or third parties caused by acts deemed to be the Member's intentional act or negligence during service use.

(4) The Member may raise an objection against the Company's unjustified measures, and the Member has the obligation to directly submit supporting documents for explanation.

(5) If the Member fails to fulfill the obligations and responsibilities under this Article, the Member may be subject to restrictions on service use or loss of membership.

Article 11 (Service Provision)

(1) The Company provides the following services: 1. Unmanned long-term/short-term vehicle rental service and online reservation/payment agency service. 2. Information provision services for goods or services provided by the Company.

(2) In addition to the services in each item of Paragraph 1, the Company may develop additional services and provide them to Members.

Article 12 (Service Modification and Suspension)

(1) The Company may change the content of the Service in cases where it is deemed unavoidable for business reasons such as the conversion of business items, merger between companies, business discontinuation, or other reasons determined by the Company. In such case, the Company shall specify the modified content of the Service and the date of provision, and shall give notice at the place where the Service content is posted from 30 days prior to the date of provision.

(2) The Company may suspend part or all of the services specified in Article 11 (Service Provision) in any of the following cases: 1. Where natural disasters, war, riots, fires, strikes or other industrial action, government control, or other causes beyond the Company's reasonable control occur or are likely to occur. 2. Where telecommunications service is not provided by the key telecommunications service provider. 3. Where repair, replacement, or breakdown of information and communications equipment including the Company's system, or interruption of communications occur. 4. In the case of services provided through affiliation with third parties, where the service is modified or discontinued due to the circumstances of the affiliated business. 5. Where other reasons that significantly impede the smooth operation of the Company occur.

(3) The Company shall not be liable for damages suffered by Members due to the modification or suspension of services for reasons under Paragraph 1 or 2, unless there is intent or negligence on the part of the Company.

Article 13 (Service Fees and Damages)

The Member shall comply with the service fee policy prescribed by the Company, and the following service fees, compensation for damages, or additional costs may be incurred during use of the Service. The Member shall pay the service fees and compensation for damages by the payment card registered in the Member information or by other methods recognized by the Company. The specific contents of the service fee policy shall be posted on the Platform, and the service fees and compensation for damages may be changed in accordance with the Company's service fee policy.

(1) Service Fees 1. Service fees shall be automatically settled through electronic payment before and after using the Service. If the Member does not cancel the reservation, the full service fee shall be charged even if the Service is not used. 2. The Member is obligated to pay the fees notified at the time of service use (insurance premium, additional services, optional fees, and additional actual expenses, etc.), additional costs incurred within the service usage period, and all fines and administrative penalties incurred due to legal violations. 3. Depending on the Member's service usage history, reservation extension fees, mileage fees, and other service fees may be additionally charged. Where penalty amounts, fines, or administrative penalties are incurred, payment shall proceed after notice to and consultation with the Member. 4. If the service fees cannot be settled due to issues such as the Member's personal credit rating or delinquency, the Member's service use qualification shall be temporarily suspended until all previous usage records are settled. If problems persist, membership status may be revoked. The criteria for judging such service use authority shall be based on the Company's internal operational rules.

(2) Compensation for Damages 1. If the Member is involved in a vehicle accident or incident and the vehicle is damaged, the Member is liable to compensate for the damages incurred. 2. The Company may impose penalty amounts under Article 14 (Penalty System) of these Terms when the Member violates the regulations, and may separately charge actual expenses incurred such as vehicle repair costs, litigation costs, and attorney fees in addition to such penalties. 3. Compensation for damages may be paid through automatic electronic payment or by a payment method agreed with the Company. 4. If the Member fails to comply with these Terms and each provision, the Company has the right to terminate the contract in addition to imposing various fees such as compensation for damages.

(3) The Company may make full or partial payment using the registered payment method for the Member's debts such as unpaid fees, penalty amounts, and compensation for damages incurred in connection with the Service. If such debt continues to be delinquent, the Company may take legal measures against the Member for debt repayment, such as preservative measures, main lawsuits, and the initiation of compulsory execution procedures.

(4) The Member shall use a payment method in their own name when making payment and may not use another person's payment method. When using payment services, the information entered by the Member regarding payment and any responsibility and disadvantage arising from such information shall be borne by the Member.

(5) When using payment services, the Member shall use payment methods (including credit cards, check cards, SOCAR Pay, and other payment methods recognized by the Company) for which the Member has legitimate and lawful authority to use, and the Company may verify such. The Member may select the payment method to be used preferentially at each payment stage, and the Company may hold one or more additional payment methods that can guarantee the relevant payment in addition to the payment method preferentially selected by the Member, and use them in the event of payment errors. The Company may also suspend or cancel the transaction until verification of the legitimacy of the Member's payment method is completed.

Article 14 (Penalty System)

The Company operates a penalty system to foster a sound car-sharing culture. The penalty amounts are determined based on the minimum operating costs incurred due to damages, and the penalty system may be amended at any time according to its necessity and applicability.

(1) Apart from the penalty items, appropriate measures may be taken after internal review for usage behavior that impedes service operations and illegal/abnormal use that does not conform to the purpose of the Service, in accordance with Individual Terms and Individual Policies.

(2) For Members who continuously cause violations of each item, measures shall be taken through screening of usage qualification.

(3) When penalty amounts are imposed, payment and measures shall proceed after notice to and consultation with the Member.

> See SOCAR Penalty System for details.

Article 15 (Coupons and Credits)

(1) Coupons are tickets provided by the Company to Members for the purpose of rewards, promotions, etc., that allow the Member to receive a discount on all or part of the service fee in accordance with prescribed conditions.

(2) Credits are electronic money used by the Company; 1 credit equals 1 Korean won in cash.

(3) Matters concerning the granting and use of coupons and credits shall be governed by the usage regulations prescribed by the Company and shall be communicated to the Member through the Platform.

(4) Coupons and credits may be used within the usage period specified at the time of issuance. Coupons and credits whose usage period has expired shall be extinguished.

(5) Coupons and credits provided free of charge by the Company cannot be traded or transferred between Members and shall under no circumstances be refunded in cash or transferred to third parties.

(6) The Company may search the Member's coupon and credit information at any time, and may arbitrarily correct erroneous performance records of the Member. In addition, if the Member violates or abuses these Terms and usage policies or accumulates coupons and credits by improper means, the Company may restrict the Member's service use and extinguish the coupons and credits.

(7) The Company may classify and manage the Member's credit accumulation standards according to separate policies regarding SOCAR application membership.

(8) When the Member withdraws membership, the balance of paid gift vouchers, excluding the amount used, may be refunded through the place of purchase. For tickets, registration cancellation or refund is possible only for unused items prior to withdrawal. Credits and gift vouchers and coupons provided free of charge shall not be refunded upon membership withdrawal and cannot be transferred to others.

Article 16 (Handling of Lost Items)

The Company and the Member shall make their best efforts to return lost items to their rightful owners, which may occur due to the unmanned nature of the Service.

(1) In principle, the Company is not responsible for lost items left behind by the Member when returning the vehicle, but the Company shall make its best efforts to handle lost items for the Member's convenience.

(2) The Company operates a lost-and-found office and takes various measures to hand over items found on site through vehicle inspections.

(3) The Company may request cooperation in identifying the location of lost items from Members who use the vehicle after the losing Member and from partner companies (car wash and maintenance companies, etc.), but cannot provide the personal information of subsequent users or partner companies to the losing Member.

(4) Receipt and handover of lost items shall be recorded and maintained in the lost item handling ledger.

(5) The Company takes various measures to hand over items found on site through vehicle inspections, car wash, etc., and, in principle, keeps the obtained items for up to one month depending on the item. However, food or items in the process of decay may be immediately disposed of.

(6) Other matters concerning the handling of lost items shall be governed by the Lost Property Act and other relevant laws.

Article 17 (Copyright Ownership and Restrictions)

(1) Copyrights and other intellectual property rights for works created by the Company belong to the Company.

(2) The Member shall not, without the prior consent of the Company, use information obtained through the use of the Service for commercial purposes by means of reproduction, transmission, publication, distribution, broadcasting, or other methods, nor allow third parties to use such information.

Article 18 (Post Management)

(1) If a Member's post contains content that violates relevant laws such as the Information and Communications Network Act and the Copyright Act, the right holder may request the suspension and deletion of such post in accordance with procedures prescribed by relevant laws, and the Company shall take action in accordance with relevant laws.

(2) Even in the absence of a request from the right holder under Paragraph 1, the Company may take provisional measures on the relevant post in accordance with relevant laws if there are grounds to recognize an infringement of rights, or if there is a violation of other policies and relevant laws.

Article 19 (Copyright of Posts)

(1) The copyright of posts posted by a Member within the Service belongs to the author of such posts.

(2) Posts may be exposed in search results or the Company's Service and related promotions, and may be partially modified, reproduced, or edited and posted within the scope necessary for such exposure. In this case, the Company shall comply with the provisions of the Copyright Act, and the Member may at any time take measures such as deletion, exclusion from search results, or making the post private through the SOCAR Customer Center or the management function within the Platform.

(3) If the Company wishes to use the Member's post in any manner other than those in Paragraph 2, the Company shall obtain the Member's prior consent through telephone, fax, email, or other means.

Article 20 (Limitation of Liability)

(1) The Company shall be exempt from liability for service provision when it cannot provide the Service due to natural disasters or other equivalent force majeure.

(2) The Company shall not be liable for any failure in service use arising from reasons attributable to the Member.

(3) The Company shall not be liable for any expected profits or losses arising from the Member's use of the Service or from the use of data obtained through the Service, unless caused by the Company's fault.

(4) The Company shall not be liable for the reliability or accuracy of information, data, or facts posted by Members on the Service, unless caused by the Company's intent or gross negligence.

(5) The Company shall not be liable for transactions between Members or between Members and third parties through the Service.

(6) Companies that operate websites connected through the Platform or links (hereinafter "Linked Companies") are independent businesses separate from the Company and operate independently. The Company shall not be liable for any transactions between the Member and the Linked Companies.

(7) If the Company receives claims for damages, lawsuits, or various objections from third parties other than the Member due to the Member's illegal acts in using the Service or violations of these Terms, the Member shall indemnify the Company at the Member's own responsibility and expense and shall compensate for all damages incurred by the Company as a result.

Article 21 (Governing Law and Jurisdiction)

(1) The law of the Republic of Korea shall be the governing law for any lawsuit between the Company and the Member.

(2) In the event of a dispute between the Company and the Member, the court having jurisdiction over the Member's address shall be the court of competent jurisdiction. Where the Member's address or residence is not clear, the court of competent jurisdiction shall be determined in accordance with the Civil Procedure Act. However, where the debt arises from causes attributable to the Member, the district court of the location of the Company office handling such management business shall be the court of competent jurisdiction.

Supplementary Provisions

(1) These Terms shall apply from February 24, 2025.

Collision Damage Waiver (CDW)

Effective Date: June 9, 2025

These Collision Damage Waiver (CDW) Terms govern the vehicle damage waiver program (차량손해면책제도) offered by SOCAR ("the Company") to members who reserve a vehicle. By selecting a CDW product at the time of reservation and paying the waiver fee, the member enters into a CDW contract with the Company under the conditions set forth below.

Article 1 (Definitions)

The terms used in these Terms have the following meanings: 1. "Vehicle Damage Waiver Program" (CDW) means the service that a member subscribes to at the time of reservation, under which the Company compensates losses directly arising from collision with, or contact against, another vehicle or other object that occurs while the member is personally driving the reserved vehicle. 2. "CDW Product" means a product that individually provides a deductible relating to repair costs in the event of an accident during operation, set differently according to vehicle category and other factors. 3. "Waiver Fee" means the service usage fee assessed according to the CDW product selected by the member. 4. "Deductible" means the amount borne by the member when handling an accident, determined according to the grade of the CDW product selected by the member.

Article 2 (Formation of the Contract)

1. The CDW contract is formed when the member selects a CDW product at the time of vehicle reservation and pays the waiver fee. 2. The CDW coverage period is identical to the member's reservation period.

Article 3 (Termination and Cancellation of the Contract)

1. If the member cancels the vehicle reservation, the CDW contract is simultaneously terminated. 2. The CDW contract cannot be cancelled on its own, separately from the underlying reservation. 3. If the reservation is cancelled for reasons attributable to the member, a cancellation fee set by the Company may be charged.

Article 4 (Scope of Coverage and Claims Handling)

1. The CDW program covers only accidents that occur while the member is operating the reserved vehicle, arising from collision or contact with another vehicle or other object. 2. Accidents that occur outside the reservation period are not covered. 3. Covered items include vehicle repair costs and idle time compensation incurred in the course of accident handling. However, on-road emergency roadside services (fuel shortage, battery discharge, tire replacement, and the like) are excluded from coverage. 4. If the member selects a product with no deductible (zero-deductible product), vehicle repair costs, idle time compensation, and towing / roadside rescue service through partner providers are provided together. 5. If the member selects a product with a deductible, the member bears the cost up to the deductible limit of the selected product. If the actual loss amount is lower than the deductible limit, the member bears the actual loss amount instead. 6. Porsche vehicles are not eligible for this CDW program.

Note: The specific deductible amount (in KRW) for each CDW product grade and vehicle class is displayed on the booking screen at the time of reservation.

Article 5 (Exclusions from Coverage)

CDW coverage is restricted for any accident falling under any of the following items: 1. Running a traffic signal (signal violation); 2. Crossing the center line; 3. Speed violation exceeding 40 km/h over the speed limit; 4. Violation of the duty to protect pedestrians; 5. Driving without a valid driver's license; 6. Driving under the influence of alcohol or drugs; 7. Accidents causing injury to a child within a child protection zone (school zone); 8. Accidents that occur while an additional driver who has not been registered (with the Company) is operating the vehicle alone; 9. Attempting to obtain waiver benefits through improper means, including intentional damage to the vehicle, false accident reports, or collusive (staged) accidents.

Article 6 (Interpretation of the Terms)

Matters not specified in these Terms, or any dispute over their interpretation, shall be governed by the individual service terms, applicable laws and regulations, and general commercial practice. Where these Terms conflict with the individual service terms, the individual service terms shall prevail.

Article 7 (Governing Law and Jurisdiction)

1. The governing law for disputes relating to these Terms shall be the laws of the Republic of Korea. 2. In the event of a dispute between the Company and a member, the court having jurisdiction over the member's address shall be the competent court. If the member has no address, the court having jurisdiction over the member's place of residence shall be the competent court. If the member's address or place of residence is unclear, or if the member is a resident overseas, the action shall be brought before the competent court under the Civil Procedure Act of the Republic of Korea.

Supplementary Provisions

These Terms take effect on June 9, 2025.

[Korean Version Prevails] The Korean version of these Service Terms and CDW Terms is the legally binding original. This English version is provided for reference only. In case of inconsistency, the Korean version prevails.